Shipping policy

Order processing times
We custom-make each item when you place your order. During seasonal times like Black Friday and Christmas, or with product backorders due to COVID, order processing can take longer. We will always notify you if we expect a delay. We appreciate your patience while we prepare your order.

  • Art Prints 5 - 7 business days to process and ship
  • Coffee Mugs 3 - 5 business days to process and ship
  • Framed Canvas 10 - 14 business days to process and ship

Shipping times

  • Items are shipped First Class through the USPS or FedEx within the United States.
  • International orders will arrive based on your country's current shipping times.
  • Expedited shipping is not offered at this time.

Shipping costs

  • All items ship free to an address in the U.S.
  • All international orders will have shipping rates calculated at check out.

Refunds, exchanges, cancellations

Most items are custom-made to your order. If you wish to return your item, you will receive store credit for future purchases.

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 
  • To start a return, you can contact us at info@angelastaehling.com with your order number and a description of the reason for your return. Items sent back to us without first requesting a return will not be accepted.
  • Return shipping fees are the responsibility of the customer. 
  • If the refund was approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • You can always contact us for any return question at info@angelastaehling.com.

 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To receive a replacement, please include a photo of the damaged or defective item, and the shipping materials it arrived in. 

Cancellations
Please contact us immediately if you placed an order and wish to cancel. We process your orders quickly to have custom-made and shipped as soon as possible. Once your order is in production, we cannot cancel your order. You can return your order and will be issued store credit.