Refund policy

All items are custom-made to your order. If you wish to return your item, you will receive store credit for future purchases.

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
• Return shipping fees are the responsibility of the customer. 
• To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 
• To start a return, you can contact us at info@angelastaehling.com with your order number and a description of the reason for your return. Items sent back to us without first requesting a return will not be accepted.
• If the refund was approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• You can always contact us for any return question at info@angelastaehling.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To receive a replacement, please include a photo of the damaged or defective item, and the shipping materials it arrived in. 

Cancellations
Please contact us immediately if you placed an order and wish to cancel. We process your orders quickly to have custom-made and shipped as soon as possible. Once your order is in production, we cannot cancel your order. You can return your order and will be issued store credit.